When you submit a repair or custom jewelry request, we'll email you a prepaid, insured shipping label. Simply package your item securely and drop it off at any authorized carrier location.

• Use the padded mailer or box we recommend for safe transit
• Keep your tracking number for reference
• Your item is insured from the moment it's in transit
• We'll notify you when your package arrives at our Diamond District workshop

Once your repair or custom piece is complete and has passed our quality inspection, we'll ship it back to you using insured, tracked delivery.

• Signature required upon delivery for your protection
• Real-time tracking updates sent to your email
• Discreet packaging with no indication of valuable contents
• Free return shipping included with all repairs and custom orders

Every piece is fully insured throughout the entire process:

• In Transit to Us: Covered from the moment you drop off your package
• While in Our Care: Insured while in our secure Diamond District workshop
• Return Transit: Fully covered until it's safely in your hands

In the rare event of loss or damage, you'll be fully compensated based on the appraised value of your piece.

Estimated turnaround times from when we receive your item:

• Simple Repairs (resizing, polishing, clasp): 3-5 business days
• Standard Repairs (prong work, stone setting): 5-7 business days
• Complex Repairs (restoration, multi-step): 7-14 business days
• Custom Jewelry: 3-6 weeks depending on complexity

Rush service is available for most repairs. Contact us for expedited options.