Address
47th Street Diamond District,
New York, NY
Phone
Store hours
Monday – Friday: 9:00 AM – 7:30 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Contact Us
Frequently asked questions
Is mailing my jewelry safe?
Yes. Every shipment is fully insured, tracked, and uses tamper-evident packaging. We document every piece with video upon arrival before any work begins.
How long does a repair take?
Most repairs are completed within 3–5 business days after you approve your quote. Complex restorations may take longer—we'll give you a clear timeline upfront.
Who performs the work?
Every piece is handled by a master jeweler with over 40 years of experience in NYC's Diamond District. No outsourcing, no shortcuts.
Can I drop off or pick up in person?
Yes. We offer in-person appointments in Manhattan and courier pickup/delivery in NYC and North Jersey.
How do I pay?
Once you approve your quote online, you'll receive a secure payment link. Payment is processed through Shopify Checkout.
Can I track my repair status?
Absolutely. You can track your repair in real-time through your account or by entering your repair ID on our tracking page.
What if I have questions during the process?
Reach out anytime via this contact form, email, or phone. We respond within 1 business day.